This website needs to make sure that they have their phone numbers and addresses correct down to a tee Because i have been getting phone calls for rooms to go for the past six months of having this number. Review #1854875 is a subjective opinion of poster. Lawsuit alleges Rooms to Go sold deceptive protection plan. These two brands strive to provide fast furniture delivery with first-rate service. This Limited Warranty is non-transferrable and applies only to the original consumer purchaser, and for merchandise which has remained at the original non-commercial delivery site. If the stain remains, you should call Rooms To Go customer service at 1 (800) 766-6786 and if Rooms To Go determines that this Limited Warranty applies, Rooms To Go may choose among the following options at its sole discretion: (1) attempt to clean the stained area and re-apply ForceField® Fabric Protectant to any cleaned area at no I would like to see how often the furniture actually lasts until the debt is paid off. See BBB rating, reviews, complaints, request a quote & more. Do not buy masks from unknown unreliable websites! This place is a complete rip off and so is Fortega Warrant company. We apologize for the disappointment this brings and we hope to better serve your furniture needs in the future. I'm sure they are doing well with the long term credit offerings they have. If you want your response On the list for one of the most corruptive money hungry companies don’t take care of customers to make numbers and bonuses and it’s definitely a hostile work environment. Search for other Furniture Stores in Brandon on The Real Yellow Pages®. Delivery. Review #1445659 is a subjective opinion of poster. If you feel compelled to buy a warranty Package, get a copy of the policy before you buy it because the salespeople tell you stuff that isn’t true. However, if someone tore it with a key or knife by accident, it would be covered. We are processing your message. Rooms To Go - Do not buy anything there they do not stand by the warranty. The Essential plan goes for just $4.99 a month; and like the Deluxe plan, there is a 12-hour response time to security issues. Vroom's Vehicle Service Protection (VSP) product helps protect you in the event of unexpected expenses. If you don't know then you are not paying attention. Rooms To Go. I am beyond upset that I am being denied! even though its clearly defective. Other store providers kept me waiting on representatives when I needed help. If you seek a credit line with R2G for furniture, it is treated like a revolving credit card! Got a stain, called customer service. We are sorry to learn of the issues you are experiencing with the stains on your sectional. Purchased a 2 Piece Sectional from Rooms To Go in late 2014 along with the fabric protection and the extended warranty after it was recommended by our sales associate as "covering everything with full repair or replacement". If you wish that your prior post be removed, submit a notarized letter. That's Billion with a B. I worked retail management for years and this is not how to keep customers happy. Complete scam. I buy almost all my furniture there. With a wide range of bunk and loft beds, cribs, study, and themed play products, parents can find inspiration with Rooms To Go's selection. We're sorry to hear about the issue with your furniture. Write a private message as Rooms To Go verified representative. DISH Network’s satellite TV packages offer a variety of sports, premium movie channels, and family favorites for a decent price. Thank you for taking the time to write your review. I'm sure its pushing the 90% range which would be on the edge of being unethical. Would you be able to send us your order info along with images of the furniture to Tellus@Roomstogo.com, so we can look into this? Rooms To Go and its North Carolina subsidiaries are being sued over a protection plan the company offers for its furniture. This makes no sense and is very misleading as the flyer I have states that it covers "accidental damage from handling" and "manufacturer defects"! Do not purchase the "protection" plan. These are SSL certificate protection, DDoS mitigation, Web Application Firewall (WAF), and Performance accelerator. I totally agree with the above commenter. My scores are 735, 729, and 680, I went to Rooms to go to buy a coach for my loft. Initial Rooms To Go complaints should be directed to their team directly. Please email us the details of your order to TellUs@RoomsToGo.com and we will be more than happy to look into this for you. Review #1749112 is a subjective opinion of poster. - Tiffany. That would be a cool stat. If you want to best serve your customers AND increase your margins you should bring the warranty service in house. They were quite prompt at sending someone out to take pictures, but offered no business card or identification. *** I’ll go to Big Lots before them. He stated that treating the stains would lighten the areas and indicated replacement was in order. First it took a few weeks after the initial claim to get a call back and when we did the problem arose. Comment the review as Rooms To Go verified representative. WARNING! We can only recommend reaching back out to Fortegra to see if there are any options they can offer. Low Quality furniture and even lower quality warranty program. “ I really appreciated his knowledge about the protection plans as it was something I was worried about. i have talked to rtg they stated that i paid 2300.00 thet would allow me a store credit of 750.00. this is unacceptable my number is 251-752-2729 any assistance would be appreciated Please send us an email to TellUs@RoomsToGo.com with your order info and we'd be more than happy to look into this for you! MIAMI — Four Florida customers of Rooms To Go have sued the retailer, alleging the company did not apply the fabric and leather protection products they … Fortegra is a total ripoff. Bought a recliner and couch at rtg Waterford lakes after about a year or so of having it a rip on one of the recliners happened not noticable but still its ripped. We bought a large sectional and ottoman set in 2018 along with the Fortegra extended warranty, and were told they would send someone out to clean any stain or replace the item if they couldnt remove it. Please reach out to us at TellUs@RoomsToGo.com with your order info and we’d be happy to help in any way we can! (Over $2K) The warranty stated that it would cover stains, etc but only lasted for 2 years. Rugs, floor lamps, sofa tables, and pictures are what they want you to sell, not "the room" as the ads state. Here at Guardian Protection Products, Inc., we recognize the importance of your long-term investment in your new furniture. After getting nowhere with several employees (who all gave slightly different versions of the warranty coverage, by the way) we are now left with a new piece that reeks of cat urine, and a completely useless warranty. Do not purchase the "protection" plan. Under these plans, Rooms To Go treats the furniture’s upholstery with a stain protectant and offers a three-year warranty against certain stains that can’t be removed with the provided cleaner. ” in 2 reviews “ Pat was our salesperson at Rooms To Go, she was very helpful and had our purchase finalized in just a few minutes. Rooms To Go has a limited, one-year furniture plan. 16. It is unconscionable to think that a family will have to buy new furniture every year! Thank You for Your Reply! Review #773059 is a subjective opinion of poster. What happened? Rooms To Go offers a one-year limited warranty on most of the products we sell. www.realthanks.com. Our unique collection of services have been carefully selected to provide protection and opportunity over the many aspects of your finances- all combined into one easy-to-use system. Legs broke and I was flat on the ground even suffered some injuries. Desc. Turns out the chairs aren’t treated and they didn’t tell me they will only come once to clean the chair and replace it once. Takes effort to keep furniture looking clean and new, not a warranty. the couch is ripping at the seams across the top and has stains all over the couch. I filed a claim 6 months after purchasing a sectional that faded so much it turned red. I agree!! Make sure you read the fine print before you call and file a claim! I agree with you guys! Fabric protection sprays have a huge profit margin for furniture sellers. I'm too going through a situation after filing a claim through a $100+ extended warranty the salesman basically said was great or else he wouldn't sell it ti o me. As established leaders in the furniture protection industry, Guardian takes great pride in providing protection plan coverages and products to … You’ll get one of the best DVRs in the business with the DISH Hopper, a bunch of channel line-up options to choose from for you and the family, and the option to sign a contract for cheaper pricing. They gave me a 1,000 credit line. what a joke Fortegra Stealing Money from Honest people is not Right. It was in great shape after at least 6 to 8 years. ! But just a week later, the material began to peel and flake. WE purched a $3000 Cindy Crawford leather sectional. The "My Account" page is fairly spartan, and displays boxes for Plan Details, Login, and Personal Information. DO NOT PURCHASE! v. Rooms To Go Furniture Corp., et al. Agreee...TOTAL SCAM!!! Plan Benefits Polaris Factory Service: Factory trained service and Polaris Engineered Parts at all 1,500+ Polaris Dealers in North America. They care 0 about customers and keep them in the back and forth for months to the deny. if it removed prior to that there is a $30 change fee. After WEEKS someone came out, took pictures and said not covered under extended warranty. Standard. Review #1777817 is a subjective opinion of poster. I have bought the warranty on several pieces. You have to know that your warranty company does not serve the best interests of your customers. A free inside look at company reviews and salaries posted anonymously by employees. Now we have no problem with that ....that makes sense HOWEVER SHE INSISTED THAT WE TAKE THE WHOLE THING APART...when my wife explained that she is unable due to being disabled, she replied that " Well That's The Only Way We Can Help You " When I then got on the phone and spoke to her she was just as rude and condescending to me as well...A Very Poor Representative Of This Company...We simply want the warranty honored. Log In. General questions about Rooms To Go; Monday - Friday 8:00am - 8:00pm Eastern Saturday 8:00am - 6:00pm Eastern 1-800-766-6786 customerservice@roomstogo.com. Only 2 of us and we each sit in recliners a lot at each end as we did with our other sets. This is a synchrony bank credit card.). So Best Buy makes the full amount off the plan, but less off the TV. The UCES Protection Plan was designed to support your financial opportunities by implementing positive habits to create and maintain a strong financial future. i purchased furniture rooms to go in 2014. i bought 3 year protection plan the furiture has peeled and cracked even the protection was used. Protection Plans. However, this plan lacks some features present in the Deluxe and the Express plan. We agreed, and 3 weeks later they came and cleaned the stain. We are deeply disappointed to hear this! Called Rooms to Go in October 2019. We bought a large sectional and ottoman set in 2018 along with the Fortegra extended warranty, and were told they would send someone out to clean any stain or replace the item if they couldn’t remove it. Initial Rooms To Go complaints should be directed to their team directly. We purchased several pieces about 5 months ago, because the salesperson specifically told us the "warranty covers accidental pet stains". i purchased furniture rooms to go in 2014. i bought 3 year protection plan the furiture has peeled and cracked even the protection was used. You can try to reach review author by writing a comment to the review or try one of our business solutions. Review #1907428 is a subjective opinion of poster. We would love to get more information on this. I agree with all of these reviews. RTG is making a HUGE profit by pulling this crap and we shouldn't stand for it any longer. I will never shop there again. Before you accept any such protection plan, evaluate to make sure it is worth the cost. They should have better warranty on their name brand furniture. He stated that treating the stains would lighten the areas and indicated replacement was in order. For full information about the settlement, including your rights, responsibilities and options, please go to www.StainProtectionSettlement.com . https://furniture-care-protection.pissedconsumer.com/review.html I was asked to send pics..... Today... got a message that stated that they would not cover the damages because they ONLY cover... My wife and i purchased a Cindy Crawford living room set from rooms to go in Knoxville and was talked into buying the warranty for the set due to the amount spent. I have never written a review, positive or negative, about any product or business in my life but I had to warn others to stay far, far away from Rooms To Go. Original review: Nov. 20, 2020. It is a total scam and waste of money! Rooms to go's phone number for grapevine texas is 214-513-8550. Rooms To Go is popular because they sell attractive looking furniture at a modest price, the tradeoff is it's cheaper priced because it's cheaper made. I generally don't buy from RTG or buy any company's extended warranties, and this experience is a lesson learned. Yes this store is a rip off place don’t let them rip you off their products are not covered they promise to warranty their products but it’s a lie. I am telling everyone now to contact their Attorney General--the Consumer Protection division. Pissed Consumer © 2021 All my name is rick lollar. We look forward to hearing from you. We had purchased a $150 extended warranty, but it was only for three years. Location: 10000 Katy Freeway, Houston, Texas 77055, United States. My little nephew got ahold of keys and cut my couch. These plans are known as the ForceField Fabric Protection Plan and the ForceField Leather Protection Plan. Reason of review: Check our FAQ. This is a company that had 2.2 BILLION in revenue in 2017. A few of the seams are separating and they told me there is nothing they can do. Save your money and the aggravation. Terms and Conditions of Sale, Limited Product Warranty and Dispute Resolution/Arbitration Agreement Review #1686818 is a subjective opinion of poster. I spoke to RTG and they were no help.They are selling this warranty under false pretense. Don't let a third party drag your companies perception down into the dirt. All the staff were friendly, helpful, and accommodating. Fortegra is a total ripoff. I had the same experience. The stuff they gave to clean it doesn’t work. They also offered the protection plan (no pressure) I declined. love seat, and recliner set from the rooms to go showroom in Arlington. Salesperson told us the exact same thing!! We had multiple stains and called customer service. The sales representative confirmed it was for 3 years and even wrote it on the flyer. Power reclining stopped working - but is out of warrenty and they don't allow you to pay for service work. The plan discounts tech visits to $10 from $95 and covers all shipping fees for anything we send out to you. Insured Property Replacement Service in Hickory, NC. You'd think they could absorb a few hundred bucks to keep their customer happy, rather than lose them and then get this poor review online. I generally don't buy from RTG or buy any company's extended warranties, and this experience is a lesson learned. After 6 months, people coming out to take pics and denied coverage we had to threaten to sue them before they would help! furniture under the Rooms to Go trade name (“Rooms to Go furniture”). Official Rooms To Go furniture outlet site. I have found hundreds of complaints totaling well over three quarters of a million dollars that Rooms To Go Customer Support refuses to take care of. I'm on same boat bought so many items from Rooms-To Go and one sofa chair having issue which was never resolved despite so many times calling them. I agree. I am telling everyone now to contact their Attorney General--the Consumer Protection division. Private messages do not impact your company rating. Do not buy the warranty as they appear to systematically deny any and all claims no matter no matter what. #4 Rooms To Go Kids. Rooms To Go - Living room Furniture Warranty, Rooms To Go - Warranty Review from Angier, North Carolina, If you wish that your prior post be removed, submit a notarized letter, Just an overall bad place to buy furniture, Sales person was pleasant and took time to listen to me. I called Fortegra and they said that it is a manufacture defect and that is only covered for one year. Review #1325264 is a subjective opinion of poster. Rooms To Go requires a down payment equal to sales tax and delivery. Total and absolute rip off. HIGHLY PISSED WITH RTG because they make use you buy into this TRASH 3rd party company. You can find contact details for Rooms To Go above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … 36 reviews of Rooms To Go "This Rooms-To-Go has quite a bit of variety in furniture, and their style/designs are pretty modern looking too. Shop online with confidence at Rooms To Go, America's #1 independent furniture retailer. Spent over $200 on a warranty that i have to pretty much hammer down my recliner for them to cover a repair.. Bought a couch and two chairs. I am so pissed right now you have no idea! ", THIS IS THE SAMW EXACT *** EMAIL I GOT FROM THEM, If you can provide a few more details, we would be happy to look into this further for you. Rooms To Go offers a wide selection of nursery and kids bedoom and playroom furnishings and styles. We are gradually replacing all our aging furniture in our house, and we found that Rooms-To-Go had the best value compared to their competitors (Haverty's, Ashley Furniture, etc.). We have had this set about 3 years and I am embarrassedfor anyone to see it! Called Rooms to Go in October 2019. Can you please send us your order details to TellUs@RoomsToGo.com? Can you please email us your order info to TellUs@RoomsToGo.com? my name is rick lollar. You will be able to edit the text before publishing. I didnt realize this until I was at the outlet store about to check out. 1. share. I have purchased over $15,000 with this company last purchase was a living room set 4 months after warranty the springs on the recliner broke and the cable bait holder depart by date call me since he was out of warranty I will have to pay for the repairs and I agree to it no parts 11 months no repairs, parts were never order now they have to order the parts and offer to fix the repairs for free at this point I don't believe the parts will ever get here I don't believe we ever get it fixed, Replace the furniture that you saw me but you cannot provide the price for after 2 years. Review #1674709 is a subjective opinion of poster. Rooms To Go is popular because they sell attractive looking furniture at a modest price, the tradeoff is it's cheaper priced because it's cheaper made. As established leaders in the furniture protection industry, Guardian takes great pride in providing protection plan coverages and products to … Very deceptive. To learn more about the ways to appreciate the reviewer please visit Fabric Protection Plans . I have found hundreds of complaints totaling well over three quarters of a million dollars that Rooms To Go Customer Support refuses to take care of.
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