Why was my order cancelled? If this happens, you can try ordering from the same merchant again or ordering from another merchant. was it already preparing for shipment? Because it looks like you signed up for an AT&T account. On Verizon, it shows Sept 27th as delivery for the 128 GB purple model. Called Verizon as directed, turned over to Apple, then told to go back to Verizon. Here is a screenshot. I had the same thing happen to me. Verizon says there's no issue on their end of course. I ordered two different phones to upgrade my current phones, and same thing, order cancelled and to call "my carrier" (Verizon). Thank you for visiting Verizon Wireless, my name is Kxxxxx. I had to reorder and now I get pushed to the 26th for delivery. Ordered 2 iphone pros via apple app and got the same stupid email saying they couldn't verify my ATT account when I have verizon. If the device or accessory already shipped, our return policy lets you return or exchange the product within 14 days* after you receive it. EN EN RO SK CZ HU Log in; 0 × clear. Press J to jump to the feed. Note: Only an Account Owner or Account Manager can request that a pending order be removed. I selected Verizon, my Verizon account was verified during IUP pre-order, and received confirmation email for my iPhone - Verizon. I received what appeared to be a phishing email that an issue was encountered with my AT&T account. Got an email Sunday, stating my order was canceled. Then I check order status this morning and it says "order cancelled." A voicemail was left on my business phone later that day (after I had left the office) saying that I need to call or my order may be canceled. New comments cannot be posted and votes cannot be cast. They are clueless and frankly dont give a shit. My dreams crushed haha. I think so since my wifes is showing that. That sucks. Your order may be canceled by either the merchant or the delivery partner. Tonight I got an email that said Verizon had cancelled my order and if I didn't request the cancellation, to call a number. Unacceptable after dropping 2500$ with these clowns! I didn't think I had to worry. I stayed up until 2am on the launch night to preorder the iphone 6. HURRY UP! Please bring photo ID and credit/debit card only if used as payment. So they reordered the same thing with a delivery date of 7/17 on 7/16 I received another email saying revised until 7/22. For those of you whose order was canceled. Samsung cancelled my TV order too by NAPirate May 17, 2016 9:40AM PDT I also purchased 2 each of the 40" Class KU7000 7-Series 4K UHD TV (2016 Model) So I ordered my iPhone from the Apple store app and I received my confirmation email and a couple of minutes later I received an email from Apple saying “here is your AT&T installment Agreement” I’m also with Verizon and not with AT&T. Duplicate order; In case of a duplicate order placed within the same time span, our team will request you give a confirmation on the second order placed, otherwise, we’ll just go ahead and cancel it. If that's the case, then why offer online orders to begin with? I called and they said it was canceled on 7/1 for illegal configuration. I ordered online through Apple on Nov 27, cancelled on Dec 5. Your Cart. We’ll email you when your order is ready for pickup. That's the thing. If you try and activate the phone, you will be stuck being on AT&T. I placed an order for the S10+ Verizon variant on Samsung.com on Sunday and received an email last night saying: "Your order and activation cannot be completed by your carrier and have been cancelled. Sometimes booksellers cancel an order. Same thing happened to me, TWICE this week. It may not display this or other websites correctly. I ordered Friday morning at like 8:02 so I could get it next friday not the middle of october. Because of this, my account shows there are "processing" orders and the account is being flagged by fraud verification and will not go through the process, but cancel the order a couple days later. Press question mark to learn the rest of the keyboard shortcuts. That makes sense since I … Does the order explicitly say ‘canceled’, or did it just disappear in the apple store? Rewards orders may be cancelled for a number of reasons. Get new features first Join Microsoft Insiders. FREE SHIPPING FROM 30 EUR. Contacted the fraud department, and was told to not worry, and that they sent through the order. However, all I seem to get from the call center is filling out a form is all we can do to get you another one In process. I received an email today that the order (different order number ) was cancelled for the 11 because AT&T couldn’t verify my account. Why why why? So my exact same issue (order cancelled) has still not been resolved almost a week later. I checked my order status and it said changed or canceled when it did not show up on the 7/3. FedEx was the shipper. Great! Why was my order cancelled? No sense contacting Verizon as they will show no record of that order for the 11, just the 11 Pro. I received no additional email, text, nothing. There are several possible reasons – the book may have just sold to another customer in the seller’s bookstore or just sold on another web site. Expand your skills Explore Training. Please note - When we are unable to process an order, it will be automatically cancelled. Or check the status in My Verizon on your My Orders page.) If you'd still like to cancel, give us a call Monday – Friday, 8:00 – 5:00pm EST, at 1.844.837.2262. Following day at my local Verizon store, again, no one could tell me why the order was cancelled. I wasn't looking at it that closely. Remember to have your account information handy. If the order was cancelled, just reorder the 11 for the Verizon network. Email said to contact my carrier for details. Reach out to Support and we’ll do our best to get it sorted out. I have tried my best to get Verizon to correct this issue. I ordered correctly too, my wifes phone didn't get canceled only mine and they're on the same account! That’s the thing, I did not sign up for Verizon. I'm fuckin hot with Verizon right now to say the least. Ordered a tablet and car charger on 4/25/2013. I contacted Verizon and was told no issues with my account as far as payments, etc. If your order needed an audit review we may call to verify information. So the guy said it will be an overnight shipping so I said okay. And then the next day they got cancelled. I orderd it on Nov 10th and my card was charged. I hope my extremely cracked iPhone 4 lasts for several more weeks :) I can barely read the screen. I tried to order it 3 different times today and they all got canceled. Today I log on to check the status, and find the order has been cancelled! I hope they are able to do something for you since this is obviously a glitch on their system. I was trying to fix a pending order on my account and she told me the order had been cancelled although I never received an email about that and online the order still says pending. Anyone get a notice from Samsung saying their carrier cancelled their order? You: Why was order number xxxxxx canceled ? Which brings me to another question, I thought pre order guarantees a 21st or earlier delivery. This makes me a bit worried. Was yours in the preparing to ship status before it happened? May I have your first name please? So after I approve everything he said the order should be here next day. I have Verizon. Orders must be placed before 5 PM, Mon – Sat, and Sun before 2 PM (excluding holidays) for same day pickup. You are using an out of date browser.
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